5/20/2023 0 Comments Webdrop in refund![]() Those refunds might sting, but we learned: Also, our customers were unhappy with the drawn-out process. This resulted in unnecessary stress for our team. ![]() Issues that didn’t really have anything to do with our product, but with WordPress sites in general. We’d go back and forth with customers attempting to resolve their issues. In the past, like many others, we tried to “save” almost every refund request we got. Here’s what we’ve learned about refunds from selling our software products… We use Easy Digital Downloads every day to power our business. Remember, we are digital creators just like you. Don’t refuse to do refunds all together.Don’t go ‘back and forth’ with customers.How you handle refunds can be a big part of this. If people don’t have a positive experience with your business, you will fail. If you want to succeed in online selling you need a good reputation and happy customers. The sooner you accept this as fact, the sooner you can learn how to handle them like a pro. “Refunds are an unavoidable fact of life.” - The voice of experience That refund request can pack a mighty punch in the gut.īut it doesn’t have to, and it shouldn’t! You’ve put countless hours into your product. ![]() What happens when you’ve sold an eBook to a reader who suddenly realizes they were actually looking for a thrilling mystery series, and not a steamy romance novel? Refunds For Digital Products: Challenges and Solutions.Let’s get this taken care of! Here’s what we’ll cover: In this article we’ll show you how to be ready to handle refunds. Refunds are an unavoidable fact of life for entrepreneurs. Note: As soon as you refresh your screen, the file will not be visible to you any longer, but it is there and it is visible to the administrator of this folder.ĥ- Send an email to RFA, providing the following – very important - information: - Your contact information - Name of the file - Who, why, what, when and where of the video or the audio file.Are you trying to figure out how to handle refunds for digital products or an online store? We can help. Make sure you wait for the file to be fully uploaded to close the window. Note: You will have to do this only once.ģ- Save the file (mp3, wmv etc.) on your desktop.Ĥ- Type the following address in your browser: ĥ- You will see, in a new window: “FTP directory /webdrop at To view this FTP site in Windows Explorer, click Page, and then click Open FTP Site in Windows Explorer." Follow the instructions: > Page > Open FTP site in Windows Explorer A new window will open.ĥ- Drag and drop your file into the open page. To find out which browser version your computer is using > Help > About Internet Explorer >Ģ- Go to Tools select Internet options, select Advanced, check the box Enable FTP folder view, click OK. ![]() Make sure you wait for the file to be fully uploaded to close the window.ġ- Make sure you are in Internet Explorer 7 (and not FireFox). To find out which browser version your computer is using > Help > About Internet Explorer >Ģ- Save the file (mp3, wmv etc.) on your desktop.ģ- Type the following address in your browser: Ĥ- Drag and drop your file into the open page. It does not work in Firefox.ġ- Make sure you are in Internet Explorer 6 (and not FireFox). However, the process is different whether you use IE6 or IE7. It is a simple, drag-and-drop ftp process, anonymous and requiring no other tools than your Web browser. If you need to send video or photos to RFA, you should use the Webdrop facility.
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